FAQs

FREQUENTLY ASKED QUESTIONS

Have questions and want fast answers? We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through Facebook or Instagram.

Q- HOW DO I PLACE AN ORDER?

A-Placing an order takes a few minutes on our website. Simply pick your favorite product from our shop, click “add to cart” and then on the next page press “proceed to checkout”. Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system and will be processed. Nothing else needed on your part.

Q-HOW MUCH DOES SHIPPING/DELIVERY COST?

  1. Shipping is for 35 EGP for cairo 
  2. Shipping is for 40 EGP for Alex 
  3. Shipping is for 50 EGP for Sharqia, beheira, Beni suef,Dakahlia, Damietta, Fayium,Gharbia, kafr el-Sheikh, Monufia, Qalyubia, Ismailia, Port Said, Suez
  4. Shipping is for 65 EGP for Aswan,Asyt,Luxor,Matrouh,Minya,New valley,North Sinai,South Sinai,Qena,Red sea, Sohag

    Q-HOW LONG DOES DELIVERY TAKE?

    A-Delivery takes 2-4 working days for cairo and alex 

    B-Delivery takes 3-6 working days for other governments

    (weekends and official holidays are excluded).

    Q-I DON’T LIKE ORDERING THINGS ONLINE. WHAT IF ANYTHING GOES WRONG?

    A- Here at Snuggs, you can choose to always pay on delivery. If there’s anything wrong with the product, we have a very simple return/exchange policy. You can get your full money back or exchange the product for a similar or a different one except for boxer shorts. For hygiene purposes refunds and exchanges are not allowed for the boxer shorts. 

    Q-HOW DO I EXCHANGE OR RETURN A  product ?

    A-If you received the item & would like to return or exchange it for any reason, you can do so by sending a request through this link within 7 days from receiving the order .

    B-If you received the item & decided to return or exchange it within 7 days, you will be charged for return/exchange shipping fees based on your city and the rest of the money will be refunded to you.

    C-If there is something wrong with the item received, we will exchange the item without any extra fees.

    D- If you received the item & you would like to exchange the size, we will exchange the size without any extra fees.

    E-If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

    F-We can not refund the money in cash if you paid online through your credit card.

    G- For hygiene purposes, refunds and exchanges are not allowed for the boxer shorts.