Return & Exchange policy

* If you received the item & would like to return or exchange it for any reason, you can do so by sending us a message on our facebook page: www.fb.com/snuggsegypt or through our contact us form within 7 days from receiving the order.

* If you received the item & decided to return or exchange it within 7 days, you will be charged for return/exchange shipping fees based on your city and the rest of the money will be refunded to you.

* If there is something wrong with the item received, we will exchange the item without any extra fees.

* If you received the item & you would like to exchange the size, we will exchange the size without any extra fees. Free exchanges are only applicable for items with different sizes. 

* If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

* We can not refund the money in cash if you paid online through your credit card.

* For hygiene purposes, no refunds or exchanges are allowed for the boxer shorts.

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Shipping fees:

  1. Shipping is for 35 EGP for cairo 
  2. Shipping is for 40 EGP for Alex 
  3. Shipping is for 50 EGP for Sharqia, beheira, Beni suef,Dakahlia, Damietta, Fayium,Gharbia, kafr el-Sheikh, Monufia, Qalyubia, Ismailia, Port Said, Suez
  4. Shipping is for 65 EGP for Aswan,Asyt,Luxor,Matrouh,Minya,New valley,North Sinai,South Sinai,Qena,Red sea, Sohag